Privacy Policy

Who we are

Medi-Print Australia is a division of Label Plus (Qld) Pty Ltd ABN 55 095 841 222
Our website address is:
Our physical address is: 13 Avatonbell Dr, Luscombe QLD 4207
Our phone numbers are: 1800 065 535 (Toll Free) or (07) 3200 7788

Privacy Policy

Medi-Print Australia respects your privacy and recognises your right to protection of all personal and company information you provide us with, including your name, address, telephone number and e-mail address.
The information we collect about you is used by us to:

  • keep and maintain accurate history databases
  • enable delivery times to be communicated more accurately
  • advise of market trends & newly catalogued labels
  • communicate directly to you on general information, i.e.: holiday closure times.

    We guarantee that we will not sell any personal or company information collected from you.

Terms of sale

Business Hours: Our office hours are 8.30am to 4.30pm Monday to Friday (Queensland Hours). The facility to order through our website is available 24 hours.

Prompt Service: It is Medi-Print Australia’s policy to process and dispatch catalogue orders within 24 to 48 hours of receipt of order. Delays may occur if certain lines experience a strong demand, however we endeavor to replenish stocks as soon as possible. If we are met with an untimely delay we will contact you by e-mail or phone.

Refunds and Returned Goods:
Should any customers receive goods not suitable for their application, a full refund will be given if goods are returned to us within 10 days from initial receipt. If goods can be exchanged, please contact us and replacement goods will be dispatched immediately once the returned goods are received. These conditions only apply to catalogued lines – it excludes labels custom printed. All goods must be returned in their original condition to comply with our refund/exchange policy.
No freight charges will be credited and goods are to be returned at clients cost.

Dispatch and packaging:
Most orders are dispatched & sent via Australia Post and Aramex. Local and large orders are sent via courier or express transport. Please allow 1 to 5 working days for deliveries to arrive.

Transaction Currency: All price lists quoted are in Australian dollars and do not include GST. GST is currently charged at 10%.

Freight Charges: A general rate of $20.00 (+ GST) is charged per delivery. Larger volume and interstate shipments may incur an additional charges. This charge will be notified at placement of order.

Comments on the website

 When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

d content if you have an account and are logged in to that website.

Who we share your data with

Brevo: We may share certain data with Brevo for email marketing purposes. This data exchange is intended to tailor our communications to your preferences and keep you informed about our latest products, services, and promotions. Rest assured, the information shared is limited to what is necessary for effective communication and will be handled in accordance with our privacy policy and Brevo’s privacy practices. We prioritize the security of your data and maintain strict confidentiality standards. If you wish to opt out of receiving marketing communications from us, you can do so at any time by utilizing the unsubscribe option provided in our emails.

Google Analytics: We utilize Google Analytics to better understand user behavior and enhance the overall user experience on our platform. Google Analytics helps us analyze website traffic, user interactions, and gather insights into user preferences. Please be assured that the information shared with Google Analytics is anonymized and used solely for the purpose of optimizing our services. Google Analytics operates independently, and any data collected is subject to Google’s privacy policy. By continuing to use our services, you consent to the anonymous data sharing with Google Analytics for the sole purpose of improving our website’s performance and tailoring our content to better meet your needs.

How long we retain your data

 If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you want to have your data removed, please send an email to with the subject: Request of personal data, please include proof of identification upon your request.


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